KYC Policy

At Casinofive.com, we are committed to maintaining a safe, secure, and transparent gaming environment. As part of our regulatory obligations, we are required to verify the identity of our players to help prevent fraud, money laundering, underage gambling, and other illegal activities. This process is commonly known as "Know Your Customer" or "KYC".

We may request verification documents in order to:

• Confirm your identity;
• Verify your age;
• Confirm your residential address;
• Protect your account and personal information;
• Comply with legal and regulatory requirements.

Verification checks may be requested:

• Before processing your first withdrawal;
• When your total deposits reach certain thresholds;
• Within 30 days of account registration;
• Whenever additional verification is required for security or compliance purposes.

Please note that withdrawals cannot be processed until the verification process has been successfully completed.

We may accept the following forms of identification:

• Valid passport
• National ID card
• Driving licence
• Government-issued photo identification document

Your document must clearly show:

• Full name
• Date of birth
• Photograph
• Expiry date (where applicable).

We may accept the following documents as proof of address:

• Utility bill
• Bank statement
• Council tax bill
• Insurance certificate
• Government-issued correspondence

Proof of address documents must usually:

• Show your full name and residential address;
• Be clearly legible;
• Be issued within the last 3 months.

To help us complete verification quickly, please ensure that:

• All four corners of the document are visible;
• Images are clear and readable;
• Documents are valid and not expired;
• Documents are submitted in colour;
• Information is not cropped, blurred, or obscured.

Screenshots or photographs of original documents may be accepted in certain cases.

Casinofive.com uses secure third-party verification providers to assist with document verification and identity checks.

Once your documents have been reviewed:

• You will receive confirmation if verification is successful;
• We may contact you if additional information or clearer documents are required.

Accounts found to contain false, altered, or fraudulent documents may be restricted or permanently closed.

If requested verification documents are not provided within the required timeframe, your account may be temporarily restricted or closed.

Restrictions may include:

• Deposits disabled;
• Gameplay restricted;
• Withdrawals blocked until verification is completed.

You must be at least 18 years old to use our services.

Accounts identified as belonging to underage individuals will be immediately restricted and subject to closure.

All personal information and verification documents submitted to Casinofive.com are handled securely and in accordance with applicable data protection and privacy regulations.

Your documents will only be used for verification, security, compliance, and regulatory purposes.

If you have any questions about the verification process or require assistance submitting documents, please contact our Customer Support team.